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Frequently Asked Questions

Frequently Asked Questions

Rental Qualifications

The application fee is $50 per applicant.

Applicants must be 18 years or older.

A resident's monthly income must be 2.5 times the monthly rent.

12 months residence or rental history is required.

Guarantors (Co-Signers) – Applicants who are full-time students and do not make sufficient income under “Income Requirements”, may qualify by having the lease guaranteed by a Guarantor. All applicants residing in the apartment must be full-time students. The Guarantor must have a gross monthly income of at least 4 times the monthly rent and meet all other qualifying criteria. The Guarantor must complete and sign a Lease Guaranty Agreement. Guarantors may be held responsible for the entire rent and other costs, such as damages, for the entire lease term, even if you have roommates.

Yes, a background check will be ran.

Denial of Application - Applicant(s) may be denied occupancy for any or several of the following reasons:

  • Falsification of application information by any applicant
  • A poor credit rating, including but not limited to high or overcharged balances on accounts, multiple late payments on accounts, and multiple accounts placed in collections, is cause for denial of an application (medical bills and student loans will not be included in the parameters of our screening system)
  • An incomplete application by any applicant
  • Insufficient income (total of all applicants)
  • Criminal conviction history of violent, sexual, robbery or burglary crime committed by any applicant or occupants (including persons under 18) who plan to live in the apartment.
  • Some felony and misdemeanor convictions are an automatic denial of the entire application. Please note that this requirement does not consitute a guarantee or representation that residents and/or occupants currently residing in our community have not been convicted of a felony or deferred adjudication for a felony or some misdemeanor.
  • Previous bankruptcies must be discharged, applicant must have two (2) years current positive credit history and we will require an additional deposit equal to one month’s rent for any applicant with a discharged bankruptcy
Poor rental profile of any applicant's rental history may include:
  • Non-payment or late payment of rent
  • Lease violations
  • Eviction
  • Drug use or possession
  • Poor housekeeping
  • Balance due with rental/mortgage history
  • Reposessions
  • Poor rental history
  • Unruly or destructive behavior by applicant, applicant's occupants, or applicant's guests
  • Violence to person(s) or property by applicant, applicant’s occupants or applicant’s guests

*We do not discriminate on the basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity, status as a student, or familial status.

General Questions

Your future home will be made ready to he highest standards. 

You do not need to be present for maintenance requests unless you have specified that you do not give the service team permission to enter your home. If you have given permission for the service team to enter your home and no leaseholders will be present for the work, all pets must be kenneled.

Stone Oak @ Parmer has a dedicated maintenance team with 24-hour availability for any emergency-related requests.

Please visit our community website, and log into your resident portal. From here you will be able to submit any maintenance requests 24 hours a day, 7 days a week, ensuring your requests are immediately added to the request queue.

We do not have a lock out service. If you are locked out after hours, please call a locksmith.

Open parking is available to all residents. Carport and garage parking is also available at an additional monthly cost. Please see the Leasing Office for more details.

If you prefer dedicated, reserved parking you may rent a carport or garage for an additional monthly cost.

The pool is available to community members from 10am to 10pm, 7 days a week.

We accept 1 pet per home, which meets all of our pet screening criteria.

Each home is fully equipped with a refrigerator, dishwasher, electric range, and microwave. You will also be able to enjoy the convenience of an in-unit washer and dryer!

All homes are unfurnished with the possibilities of your own personal touch being endless!

The application process is an average of 3-7 business days.

Residents will have the convenience of paying rent online through the resident portal, with walk-in payment options at participating 'WIPS' retailers.

Renters Insurance is required for all lease-holders.

Though internet and/or cable is not a community requirement, residents may elect to establish services through Google, Spectrum, or AT&T.

Should you have the need to move out before the end of your lease contract, we offer an Early Termination option. Please refer to your lease contract for more information, or stop by the Leasing Office to speak with a team member.

Future residents will be required to set up electricity services by the start-date on the lease contract. Please contact Austin Energy at 512-494-9400.

Water, sewer, trash, package, and any rentable items are separate charges from rent but billed at the top of each month. You will make your rent payment along with charges for utilities and any rentable items. Third-party renters insurance, electricity, and internet/cable (if applicable) will be paid to directly to the companies that services are set up through.

For the nearest public transportation locations, please visit www.capmetro.org.

We are in the Round Rock ISD.

Stone Oak @ Parmer is located on the North side of Parmer Lane, with the entrance being between the intersections of Parmer/Legendary & Parmer/Riata Vista Circle. We are located right across from the Apple campus.

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